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Your Main Areas of Interest/Investment   Interest Investment Automated Call Distributor Business Continuity Complaints Management Computer Telephony Integration Consultancy Customer Analysis & Profiling CRM Databases Design & Furniture Diallers E-commerce/Web-enablement Hardware Headsets Helpdesks Interactive Voice Response Motivation & Incentives Multimedia Mystery Shopping Outsourcing (Call Centre Services, UK, Offshore, Hosted) Quality Monitoring/Analysis Recruitment Sales Force Automation Siting/Location Software (Call Centre Sales & Marketing) Speech Recognition/Self Service Training Virtual Call Centres Voice Messaging Voice Recording VOIP Workforce Management/Optimisation Other   Which Best Describes Your Position? Owner/Proprietor Board Director Non-board Director Head of Department Manager With Staff Manager Without Staff Consultant Executive Other   What Is Your Job Function/Department?* Call Centres/Contact Centres Consultancy Customer Service/CRM Facilities/Office Management Finance Helpdesk HR/Training/Recruitment IT/Mis Logistics Marketing Operations Sales/New Business Strategy/Planning/Business Development Telecommunications Other   Your Company's Main Activity?* Construction/Engineering Consultancy/Management Consultancy Consumer (FMCG, Consumer Durables etc) DOTCOM Finance/Banking/Insurance Holidays/Hotel/Leisure IT/High-Tech Manufacturing & Services Manufacturing Marketing/Media Owner Marketing Services Provider Outsourcer Pharmaceuticals Public Sector/Education Retail/Mail Order Telecommunications Training Provider Travel & Transportation Utilities Voluntary Sector/Charity Other   Number of Employees in the UK? 5000+ 1000-4999 500-999 250-499 50-249 01-49   At What Stage of the Buying Cycle Are You? Learning about requirements Investigating Suppliers Producing Specifications Buying Implementing Upgrading Other   How Many Call/Contact Centres Are Operated/Used by Your Organisation?   Inhouse Outsourced   NONE   1   2   3   4   5   5+     How Many Call Centre Agent Positions In Your Organisation? 1000+ 501-1000 251-500 201-250 151-200 101-150 51-100 10-50 NONE   What Is Your Annual Budget For Call/Contact Centre Products & Services? £3,000,000+ £1,000,001-£3,000,000 £500, 001-£1,000,000 £250,001-£500,000 Up to £250,000   Are you mainly: An end user of contact centre products & services? A supplier of contact centre products and services? Neither of the above

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